Your mission

Renewal Management 

• Manage the end-to-end renewal process for assigned customer segment ensuring timely and accurate contract renewals 
• Proactively engage with customers 120-180 days in advance to discuss contract terms, address concerns, and secure renewals 
• Ensure timely and accurate renewal communications, including notifications, reminders, and follow-up sequences 
• Track and report renewal forecasts, maintaining accurate records in the CRM system (e.g., Dynamics) 
• Develop and implement scalable renewal processes that can be tailored to different regional, product, or vertical requirements 
• Identify at-risk accounts and develop targeted strategies to address churn risks in collaboration with internal teams 
• Recognize opportunities for upselling or cross-selling additional products and services during renewal discussions 
• Drive increased renewal rates and support achievement of revenue targets tied to renewals and expansions 

 
Metrics & Reporting 

• Measure, analyze, and report on key renewal metrics including renewal rates, churn rates, Net Revenue Retention (NRR) 
• Provide accurate renewal forecasting to support business planning and revenue projections 
• Use data to iterate on renewal processes and programs to maximize customer retention and ROI 
• Provide feedback and insights to leadership on ways to improve the renewal process and overall customer experience 

Your profile

• You have a bachelor's degree and several years of relevant professional experience.
• Strategic thinking with ability to balance long-term retention goals with tactical execution 
• Data-driven mindset withproficiencyin analytics, forecasting, and reporting 
• Excellent verbal and written communication skills, with the ability to present to diverse audiences 
• Driven and competitive witha strong desireto achieve and exceed targets 
• Strong project management and organizational skills 
• Customer-centric approach with passion for driving customer outcomes and satisfaction 
• Comfort with CRM systems and customer success technologies

Why us?

Here you can find our benefits: About | Careers | Benefits (EN) | PTV Logistics

Contact Person

Freyja Aspacher
Senior Talent Acquisition Partner

About us

PTV Logistics - a leading global software company for transportation logistics! 
We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice! 
Interested? Then take a look at our website: https://www.ptvlogistics.com/en