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Working Student - Customer Success Operations & Reporting (m/f/d)

Utrecht, Oosterzele
Part-time
Working Student

Your mission

Reporting & Dashboards 
  • Build and maintain dashboards to track customer health scores, engagement, retention, and expansion metrics
  • Prepareregular CS performance reports for leadership, pulling data from CRM and CS platforms
  • Support ad-hoc data requests from CS leadership
  • Monitor key KPIs and flag anomalies or trends to the CS leadership
 
Data Analytics & Customer Insights 
  • Analyse customer data to identify trends, patterns, and at- risk accounts
  • Assist in maintaining and updating customer health score models
  • Help compile and validate data for renewal forecasts, expansion pipeline,  and churn predictions
  • Support account segmentation by preparing and cleaning data sets for book- of- business reviews
Operational Tasks & Data Management 
  • Maintain data integrity in the CRM (Microsoft Dynamics) by performing regular data hygiene checks
  • Assist with account assignment updates and book- of- business distribution tracking
  • Support documentation of operational workflows, process updates,  and system configurations
  • Help administer the Customer Successplatform, including updating records and supportingautomation rules
  • Identify and flag opportunities to improve data quality or simplify reporting processes

Your profile

  • You are a student
  • Proficiency in Excel or Google Sheets; experience with BI tools(e.g. Power BI,  Tableau, Looker) is a plus
  • Analytical mindset with strong attention to detail and comfort working with large datasets
  • Familiarity with CRM systems (e.g. Dynamics, Salesforce) or willingness to learn quickly
  • Structured and organised approach to work, with ability to manage  multiple tasks simultaneously
  • Good communication skills — able to present data findings clearly to non-technical stakeholders
  • Proactive problem - solver who flags issues and suggests improvements 
  • Comfortable with ambiguity and able to build structure where processes are not yet defined

Further information

Location: Oosterzele (hybrid) & Utrecht (hybrid)

Contact Person

Freyja Aspacher
Senior Talent Acquisition Partner

About us

PTV Logistics - a leading global software company for transportation logistics! 
We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice! 
Interested? Then take a look at our website: https://www.ptvlogistics.com/en